Support
Get help fast — the right way
For the fastest help, open a Billing Ticket. Discord is great for basic issues, and email is best for non-urgent questions.
Quick recommendation
If your service is down, you need billing help, or you’re dealing with panel errors — use Billing Tickets.
Urgent / downtime
Billing Ticket
Billing / account
Billing Ticket
Basic questions
Discord
Non-urgent
Please avoid sharing passwords, licenses, or personal info in Discord.
Ways to contact support
Choose the best channel based on what you need. This keeps response time fast.
Billing Tickets
Technical + billing help
Best for
- ✓Server not starting / crashes
- ✓Performance issues (TPS/CPU/RAM)
- ✓Billing, upgrades, refunds
- ✓Account and access issues
- ✓Any other urgent needs
Notes
- Fastest response time.
- Best for anything account-related or urgent.
Discord
Basic server issues
Best for
- ✓Quick questions
- ✓Basic config help
- ✓Plugin/modpack suggestions
- ✓Community troubleshooting
- ✓Suggestions or Comments
Notes
- Support is mostly from our community.
- Please don’t share sensitive info in chat.
Slow reply
Best for
- ✓Non-urgent questions
- ✓Custom Solutions
- ✓Partnerships
- ✓Non-urgent concerns
- ✓Business Inquiries
Notes
- Slower replies than tickets.
- For fastest help, open a billing ticket instead.
Staff
Meet our team
Real people behind the service. We handle tickets, keep the network fast, and help your servers run smoothly.
Henry W.
Managing Director
Focus
Manages Operations and the general direction of the company
Availability
Daily
Pro tip
Include your order ID, region, and any console logs when opening a ticket — it helps us solve issues much faster.
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